Our Location
304 North Cardinal St.
Dorchester Center, MA 02124
Privacy Policy
1. Information Collection: Scope and Methods
DIGIPEAK SOLUTIONS LIMITED is committed to protecting the privacy and security of your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit lusterflume.com. We collect information through two primary methods: Directly from You and Automatically via Technology.
Information You Provide Directly: This includes all data you voluntarily submit when creating an account, placing an order, or contacting customer service. This dataset encompasses your name, billing and shipping address, email address, telephone number, payment information (such as credit card details which are processed directly by our PCI-DSS compliant payment processors), and any communications you have with our team.
Information Collected Automatically: As you navigate through our site, we automatically collect technical information about your device and browsing actions. This includes your Internet Protocol address, your browser type and version, time zone setting, browser plug-in types, operating system and platform, and information about your visit, such as the full Uniform Resource Locators clickstream to, through, and from our site, products you viewed or searched for, page response times, download errors, length of visits to certain pages, and page interaction information.
2. Legal Bases and Purposes for Data Processing
We process your personal data on several legal bases, including the performance of a contract with you, compliance with our legal obligations, and our legitimate business interests. The specific purposes for processing your data include:
Order Fulfillment: To process and ship your orders, send order and shipping confirmations, and provide customer support.
Payment Processing: To facilitate the secure processing of your payments and prevent fraudulent transactions.
Customer Communication: To respond to your inquiries and send you administrative information regarding the website or changes to our terms, conditions, and policies.
Marketing Activities: With your explicit consent where required by law, we may use your email address to send you information about products, services, and promotions we believe may be of interest to you. You can opt-out of marketing communications at any time.
Website Improvement: To administer our site for internal operations, including troubleshooting, data analysis, testing, research, and statistical purposes, to improve our website and the user experience.
3. Data Sharing and International Transfers
DIGIPEAK SOLUTIONS LIMITED does not sell, trade, or rent your personal identification information to third parties. We share your data with trusted third-party service providers who assist us in operating our website and conducting our business, strictly under contractual obligations of confidentiality. These parties include:
Payment Gateways like Stripe and PayPal to process transactions.
Shipping Carriers like DHL and FedEx to deliver your orders.
Analytics Providers like Google Analytics to help us understand how our site is used.
4. Data Subject Rights and Retention Period
Under data protection laws, you have rights including the right to access, rectify, erase, restrict processing of, and port your personal data. You also have the right to withdraw consent for marketing at any time. To exercise these rights, please contact us at [email protected]. We will retain your personal data only for as long as is necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
5. Cookies and Similar Technologies
Our website uses “cookies,” which are small text files placed on your device, to distinguish you from other users. This helps us provide you with a good experience when you browse our site and also allows us to improve our site. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until you delete them). You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.